Terms & Conditions for sale of products and parts

• Prices shown are valid for online orders only plus shipping.
• We reserve the right to correct typographical and printing errors.
• We reserve the right to correct prices or calculation errors.
• All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
• We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense, other than to use email to cancel such an order.

Delivery Policy

Delivery is 2-10 business days from completed order.

Damaged Shipments

Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. Our warehouse put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Return Policy

We will accept authorised returns 15 calendar days after the date of the shipment’s delivery to the customer. Authorised returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repackage items in its original shipping container, contact us and we will arrange for its return. All authorised returns must be in their original condition including all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns with missing components will not be credited. We are not responsible for installation errors, nor will we cover any labour expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reason. Freight charges are not reimbursable unless the return is a direct result of our error.

Refund policy

Returned products must be in new, unused condition and ordered no more than 30 days ago. Products must be returned in the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

All returns should be discussed with your supplying dealer prior to return. A return address will be confirmed by your supplying Dealer. You are responsible for all return shipping costs.

Restocking Fee

A return fee may be charged on all returns that are not the direct result of our error. Refunds for returns or cores will be process and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacture. Please be aware most financial institutions may take 4-7 business days to post the credit to your account or credit card.

Warranty

KIA Parts and Accessories installed at the time of a retail sale of a new motor vehicle are covered by the KIA New Vehicle Warranty applicable to your vehicle, depending on the vehicle’s use.

If Accessories are installed by an Authorised Kia Dealer after the retail sale, they will be covered for the remainder of the KIA New Vehicle Warranty period or for 1 Year, whichever is the greater.

In the case where a replacement part is installed under the KIA New Vehicle Warranty during the vehicle’s warranty period, the part is covered for the remainder of the KIA New Vehicle Warranty period only.

KIA replacement parts and accessories that are not installed by an Authorised Kia Dealer are covered by Parts and Accessory Warranty for 1 year or 20,000 kilometres, whichever occurs first.

Click here to view the complete Kia General Information Regarding Warranty.

Privacy Statement

Click here to see Kia’s Privacy Policy.

Website cookies

We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer’s hard drive or mobile device when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser. We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely. We also use other external service providers for the following purposes:

• for web hosting services for this website and/or
• to gather non--personal information (using cookies) in order to evaluate the websites effectiveness, for example online marketing activities.
• How we use your personal information
• Your personal information may be used in order to:
• provide and market products and services offered by Kia Australia Pty ltd, and to provide and market products of our related companies and dealerships (whether directly or through our related companies and dealerships)
• communicate to you in relation to our products, services and our promotional activities
• support your purchase through warranty and roadside assistance (whether directly or through our dealerships)
• comply with our legal obligations (ie. in the event of a Vehicle Safety Recall)
• monitor our performance and to help us manage our services
• identify and contact individuals who do business with us
• train our employees, agents, dealers and representatives
• conduct customer and market research and analytics to improve the quality of our products and services
• handle complaints and disputes and detect, investigating and preventing fraud.
• We may contact and communicate with you either via telephone, post, email or SMS.

Direct marketing

We will not direct market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications or unless you have otherwise consented to direct marketing. If you do not want to receive such offers from us or do not want us to disclose your personal information to our related entities or dealerships for marketing purposes, you can opt out at any time by contacting us using our contact details provided below. We do not use or disclose sensitive information for the purposes of direct marketing.